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Business Analyst

The Business Analyst has primary responsibility for generating and maintaining a steadily increasing revenue stream through the performance of self-directed, aggressive lead generation activities, outbound sales and customer service activities. Major focus is placed on proactive prospecting in non-traditional market segments that will result in a continuous pipeline of new customers. While corporate telemarketing efforts generally result in 25% of the outside sales appointments that generate new business, Business Analysts are responsible for generating adequate leads in order to consistently achieve or exceed assigned revenue goals.

Primary emphasis is placed on lead generation and new account development activities, including market research, outbound dials, identifying additional prospects within an account, participation in professional associations, and a broad range of detail-oriented activities. This includes proposing a prompt and thorough solution to qualified prospects, appointment preparation activities, meeting deadlines, closing new contracts promptly, and timely completion of required paperwork and reports.

Business Analysts are responsible for promoting an on-going service relationship with new and existing customers and assuring total customer satisfaction. Account management entails generating orders for on-site service, initiating scheduling requests, contacting the customer to confirm service appointments and acting as a liaison between the customer and the primary computer consultant when problems or emergencies arise.

Critical support activities include pricing and proposal preparation; performing follow-up, responding with a sense of urgency and facilitating prompt problem resolution. Related administrative tasks include database maintenance, correspondence and documentation activities and assisting others in the sales department during peak workloads. Clear and professional communication, both written and oral, with internal and external contacts and resources and self-directed continuous improvement of technical knowledge are essential to this position.

Minimum Position Requirements
Individual duties are outlined and assigned by the Sales Manager in conjunction with individual performance goals and objectives. Basic guidelines are as follows:

  • Moderate outside sales experience in a computer hardware or software environment
  • Heavy experience in appointment setting or customer service related position
  • Excellent probing skills EModerate experience in account management activities, including proposal preparation and account documentation
  • Excellent grammar, written and oral communication skills
  • Ability to develop a professional rapport, overcome objections and persuade while maintaining a dynamic and professional demeanor and presence
  • Keyboard skills EAbility to interpret prospecting tools, lists and related resources
  • Moderate knowledge of computer hardware, connectivity and Microsoft Office products
  • Intermediate skills using Excel and Word
  • Conceptual understanding of a database
  • Excellent electronic mail skills
  • Outstanding attendance record in previous employment

If you meet these qualifications, please contact email your resume to:

Network Resource Inc. is an Equal Opportunity Employer